Returns policy


In order to follow current European ‘Good Distribution Practice’ guidelines, below is

a description of the current returns policy that is in operation by Delphi


For all issues regarding the return of goods, it is the responsibility of the customer to

contact Delphi Pharmaceuticals within 24 hours (one working day) after receipt of

delivered goods, stating the discrepancy with the order. This includes FMD-related

claims – if you choose not to verify goods for FMD compliance on receipt of the

goods, no future (financial) claim can be made in regard to FMD non-compliance at a

future date if it is outside the timeframe detailed above.

We are now obliged under FMD rules to verify goods that are returned. We will reject

returned goods that have been de-commissioned by customers in all circumstances (it

will be important for customers to re-commission any goods, if they have

decommissioned them, and to do so within the timeframe allowed under FMD rules

before returning them to us – it is not possible for us to re-commission them).

For the return of damaged goods, please contact Delphi Pharmaceuticals, who will

arrange collection of goods free of charge, or refund postage for goods posted back.

For goods received, but not ordered, or extras, please contact Delphi

Pharmaceuticals who will arrange collection of the goods free of charge, or refund

postage for goods posted back.

In the event of a product recall, arrangements will be unique to the nature of the recall

and will be announced when applicable. Credit will be issued only when received

from the product licence holder.

For goods ordered but either:

  1. i) the volume ordered is subsequently in excess of customer requirements
  2. ii) the price confirmed at the time of ordering is no longer acceptable and

the customer wishes to return the goods,

we reserve the right to impose a charge of €10.00 to cover transport and

administration costs. In addition goods returned must be in their original condition so

as to be re-saleable, and received back within five working days from original

dispatch. Customers should ensure that goods are packaged appropriately to prevent

any damage during transit.

In order to action a returns claim, it will be necessary to obtain a returns authorisation

from a member of staff at Delphi Pharmaceuticals. The name of the staff member

and the date of authorisation should be retained in the event of a query.

No authorisation is necessary for any general queries.